shopping

SHOPPING WITH US

We appreciate your custom and would like you to have the best online shopping experience. Please use the form below or email us if you have any enquiries, suggestions or any questions about our products.

security

SECURITY 

All the financial transactions are securely processed by PayPal and we do not collect or keep your card details. Your address and order details are safe on our secure site. Please see our privacy policy here. 

delivery

DELIVERY

We offer free delivery for orders £25.00 and above. You can find our delivery schedules and prices here. Overseas customers please email us for availability of our products for your country and delivery options.

warranty

EXTENDED WARRANTY

You can extend your one year warranty to two years by simply registering* your product by clicking here. This offer applies to products bought from our online store as well as the ones bought from other retailers.

*Extended Warranties for all Light'n'Easy products are administered by the Jaleno (Europe) Limited. All service and repair work is undertaken solely by Light'n'Easy Appliances UK Limited.

returns

RETURNS 

If you need to return a product bought from our online shop please request an RMA number. Please refer to our returns policy here. For products bought from other retailers please contact them direct. 

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Privacy Policy

All the financial transactions are securely processed by PayPal and we do not collect or keep your card details.

Lightneasy.biz Privacy Policy

This privacy policy sets out how Lightneasy.biz uses and protects any information that you give when you use this website. Lightneasy.biz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We offer newsletters, warranty registration, enquiry form, and shopping facility that collects your data. Each of these collects different information and used only for the purpose it is stated for.

ACCOUNTS

  • We offer you a creation of an account facility when you shop with us. By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
  • As a registered user, you can access, see the information we hold about you and edit your details and your preferences for our newsletter.
  • As a registered user, you can access your past orders.
  • If you wish to delete your account permanently please get in touch with us by emailing with your details.
  • However, we might keep a record of your orders for our accounting purposes as required by law.

PLACING AN ORDER

When you place an order we collect and keep the following information:

  • your name and contact information, address including email address for payment
  • your name and contact information, address for delivery if it is different than the above
  • Your IP address
  • Your order details and your personal information contained in that order to fulfil your transaction.
  • Your preference about our newsletter.
  • If you wish to delete your orders permanently please get in touch with us by emailing with your details.
  • However, we might keep a record of your orders for our accounting purposes as required by law.

NEWSLETTERS – REGISTERED USERS

By subscribing to our newsletter you agree to receive regular e-mails from us containing information about our products and offers. The aim of our newsletter service is to keep you informed about our products and activities. We might use GDPR compliant third party service providers to send out our newsletters.

  • As a registered user, you can access and edit your details including your preferences for our newsletter.
  • If you wish to delete your account permanently please get in touch with us by emailing  with your details.
  • However, we might keep a record of your orders for accounting purposes as required by law.

NEWSLETTERS – GUEST USERS

If you registered to our  Light'n'Easy newsletter, without creating an account or placing an order with us;

we collect the following data:

  • Name*,
  • e-mail address*
  • Your IP address

We ask you to provide these data for the following reasons:

  • Name and e-mail address: to be able to clearly identify your subscription request and refer to it in case of un-subscription or change of data.
  • To send newsletters
  • IP address used to prevent fake registrations

UN-SUBSCRIPTION

  • In order to respond to your subscription requests, the data is kept in the mailing list database until you cancel the subscription.
  • You will be able to change or delete your subscription settings at any time with un-subscription from our newsletter service.
  • To unsubscribe, please use unsubscribe link from one of the newsletters use subscription form by putting in the email address you subscribed with
  • Or email us or write to us. All these forms of communication are available at our Customer Support and Privacy Policy page.
  • We reserve the sole right to unsubscribe users from or newsletter service without notice. We will do so with any subscriber we deem registered with fake data.

SECURITY

  • The data will be stored on secure  Light'n'Easy website CMS database.
  • Only  Light'n'Easy employees and our website administrators being responsible for the maintenance of this newsletter mailing list and website are able to access the data using a user ID and password.
  • We will not give away your e-mail address or any other personal data provided to our newsletter service to the outside of  Light'n'Easy.
  • Our website is a secure site (https) and any data you provide is encrypted between your computer and our website.
  • Our servers and website are protected by firewalls.
  • We might use GDPR compliant third party providers to send out newsletters. 

WARRANTY REGISTRATION FORMS

The warranty registrations are handled by Jaleno (Europe) Limited via their website. Please see their privacy policy and cookie documentation for further information at jaleno.com

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your data is accessed and administered by Light'n'Easy Limited employees and our website administrators who are able to access the data using a user ID and password.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Policy amendments

Lightneasy.biz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.2018.

Copyright © 2018 Light 'n' Easy. All Rights Reserved.

 

 

 

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